Categories
VoIP and Video Conferencing

Video Conferencing Etiquette

Mind Your Manners You can tell a lot about a work environment by its videoconference etiquette. How often have you been subjected to people trying to unobtrusively text, or worse, not even try to pretend they’re doing it? Then, there’s the woman joining in from home whose dog wants to join the meeting! Or the […]

Categories
Business Technology IT Support

Moving to a New Office? Don’t Tackle Internet Service Contracts Alone

If you have a cell phone, Internet, wireless, or cable service at home, you know the mind-numbing complexity of data plans, fees and service contracts. Multiply that several fold when it comes to moving your office’s IT infrastructure.

Categories
IT Budgeting Outsourced IT

What’s the cost of outsourcing IT services?

A Study of Cost & Talent IT Department Structure Cost often drives the outsourcing of key IT applications and services, but analysis shouldn’t stop there when looking for managed services.  Factoring in employee acquisition, salaries, employee workloads and the core expertise of your IT department also needs to come into play when making the decision […]

Categories
IT Budgeting Phone Systems Uncategorized

Life Expectancy of a Business Phone System

How long should my business class phone system last before we need to replace it?  I find myself getting asked this question frequently. This is crucial in analyzing the actual Return on Investment (ROI) when a company is planning for the future. It is also important when issues start to arise…is this the beginning of […]

Categories
Business Technology MSP

What is a Managed Service Provider?

A Managed Service Provider, often referred to as an MSP, is an organization’s partner that cares for their information technology (IT) infrastructure – thus enabling it to function more effectively and efficiently.    An MSP manages a customer’s IT infrastructure and/or end-user systems – either remotely or onsite – typically on a proactive basis and under […]

Categories
Business Technology Outsourced IT

The Pros and Cons of In-house IT Staff vs. Outsourcing IT Staff

We are asked about the pros and cons of outsourcing an organization’s IT and technology needs often. Of course there are variations to every business or nonprofit, but here are some of the pluses and minus:

Categories
Business Technology IT Support

Moving Offices into a New vs. Existing Building

14 Questions that should be Answered Before Every Office Relocation So you’ve been tasked with the office move!? Exciting, right? The employees are excited, the visibility to customers is improved, and even your commute is better. While choosing between paint swatches of “Pacific Rim Blue” and “Harbor Side Teal” is fun, have you come up […]

Categories
Hacking

9 Steps to Make Your Website More Resistant to Hackers

To  discourage a hacker, it helps to understand why they want to hack your site. It likely has  nothing to do with you or your business. Your website is just one of thousands they continually scan until they find a chink in the armor.

Categories
Summit

Summit’s Mike Cohn Interviewed for National Cybersecurity Awareness Month

With all the security awareness programs on the market, why are more than half of data breaches still caused by human error? Two years ago, Summit CEO Mike Cohn began looking at these programs and where they fell short. He shared his thoughts on the problem and solutions in this interview today with the Baltimore and Washington DC editions […]

Categories
Business Technology IT Support

Happy October and Welcome to Security Awareness Saturation Month!

The official name is National Cyber Security Awareness Month (NCSAM), but perhaps a rebrand is in order. Each October, the annual onslaught of security awareness news, tips, and warnings comes out from almost everyone. Until this information starts to take hold, we will continue to hammer away at the simple steps businesses and individuals can […]